ANMC rolls out new patient surveys – help us improve our quality of care

August 12, 2019




After you or a loved one return home from a visit to the Alaska Native Medical Center, you will receive a survey via mail, text or email from Press Ganey, asking you to answer some questions about your visit. You may have wondered why you received an email or text – and if you should answer.

Previously, only adult inpatients received mail surveys for feedback after a hospital stay. Now, in addition to adult inpatients who were recently discharged, our expanded survey areas include: Outpatient Ambulatory Surgery Center (survey via mail), Outpatient Specialty Clinics (survey via mail and text/email), the Emergency Room (survey via mail and text/email) and Inpatient Pediatrics (survey via mail and text/email).

The eSurvey link is sent by email or text message and leads to a personalized welcome page for an online survey. Patients will use their date of birth to verify who is completing the survey. Patients that do not return the survey within five days, will receive a second notification and opportunity to provide feedback.

A variety of areas are focused on in these new surveys, including: Access to care, care coordination, careful listening, courtesy/respect, engagement/ patient-centered care, loyalty, patient education, responsiveness, safety, cleanliness, pain management and privacy.

“ANMC leadership values our patients’ feedback and encourages our people to complete these surveys,” said Allison Knox, ANMC Vice President of Customer Experience. “Knowing where we are meeting or exceeding your expectations, and where there is room for improvement, is very helpful information for us in serving our people well.”

The surveys are very quick to complete – they take less than 10 minutes. Your unique patient experience matters to us and your feedback will be used to improve the care you receive from us in the future. Your personal information and comments are kept confidential and help us recognize specific staff who provide excellent care, as well as identify any areas for improvement.

At the Alaska Native Medical Center, we strive to provide high-quality, compassionate care to all of our patients and their families. With your participation in patient surveys via our survey vendor Press Ganey, you help us make improvements to the care we provide. Thank you for choosing ANMC for your care.

For more information on inpatient and outpatient surveys, please contact Allison Knox at aknox@anthc.org.


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